United States of America
Travel Restrictions

Most travelers require a COVID-19 test or vaccination.

Some travelers will need to go under a quarantine.

Passengers are subject to Coronavirus (COVID-19) measures set by the state/territory of their final destination.

Passengers entering or transiting through Virgin Isl. (USA) must have a travel certification obtained at https://usvitravelportal.com/

Covid-19 Test/Vaccination Requirements

Most travelers require a COVID-19 test or vaccination.

Passengers entering or transiting through the USA, must have a COVID-19 vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. Passenger details (e.g., name and date of birth) in the certificate must match those stated in the passport/travel document.

– AstraZeneca (SK Bioscience), AstraZeneca (Vaxzevria), Covaxin, Covishield, Covovax, Janssen, Moderna (Spikevax), Nuvaxovid (Novavax), Pfizer-BioNTech (Comirnaty), Sinopharm (BIBP) and Sinovac. A combination of these vaccines is accepted if administered at least 17 days apart.
More details can be found at: https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

  • This does not apply to nationals of the USA.

  • This does not apply to passengers younger than 18.

  • This does not apply to passengers with a letter issued by a doctor proving that the passenger is medically unable to receive the vaccine.

  • This does not apply to passengers with the following visas: A-1, A-2, C-2, C-3 (as a foreign government official or immediate family member of an official), E-1 (as an employee of TECRO or TECO or the employee’s immediate family members), G-1, G-2, G-3, G-4, NATO-1 through NATO-4, or NATO-6 (or seeking to enter as a nonimmigrant in one of those NATO classifications).

This does not apply to nationals of Afghanistan, Algeria, Angola, Armenia, Benin, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, Congo, Congo (Dem. Rep.), Cote d’Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Haiti, Iraq, Kenya,

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Arrival Procedures Requirements

Most travelers will be subject to strict arrival procedures.

Health Form/App Requirements

Please check the below requirements as they may apply.

  • Passengers must complete an attestation form before departure. The form can be found at https://tinyurl.com/f39bu7dt

  • This does not apply to passengers younger than 2 years.

Quarantine Requirements

Some travelers will need to go under a quarantine.

  • Passengers could be subject to self-isolation or self-quarantine.
    – This does not apply to:

    – passengers with a COVID-19 recovery certificate proving recovery in the past 90 days;

    – passengers with a COVID-19 vaccination certificate showing that they were fully vaccinated at least 15 days (day of vaccination + 14 days) before arrival. Passenger details (e.g., name and date of birth) in the certificate must match those stated in the passport/travel document.

    – Vaccines accepted are AstraZeneca (SK Bioscience), AstraZeneca (Vaxzevria), Covaxin, Covishield, Covovax, Janssen, Moderna (Spikevax), Nuvaxovid (Novavax), Pfizer-BioNTech (Comirnaty), Sinopharm (BIBP) and Sinovac. A combination of these vaccines is accepted if administered at least 17 days apart.
    More details can be found at: https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

Other

Please check further requirements as they may apply.

  1. Passengers entering or transiting through Virgin Isl. (USA) must have a travel certification obtained at https://usvitravelportal.com/at most 5 days before departure from the first embarkation point. This will generate a green QR code which must be presented before boarding.

    • This does not apply to passengers younger than 5 years arriving from Guam, Northern Mariana Isl., Puerto Rico or USA.

    • This does not apply to passengers younger than 2 years arriving from a country other than Guam, Northern Mariana Isl., Puerto Rico or USA .
  1. DV visas issued in September 2020 that expired are accepted for entry.

  2. The official three letter country code in passports issued by Zimbabwe is ZWE. However, for a limited period, passports were issued with the three letter code of ZIM. These passports are still in circulation and will remain valid until their expiry date.

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FAQ

How to amend booking?

If you wish you to amend the date or time of your appointment, you may do so through the Patient Portal. If you wish to amend the type of test, you will need to get in touch with the (0330 174 2200) customer service team and one of our operators will assist you in changing your appointment type.

Can i amend my booking more than once?

You can amend your booking up to three times maximum. 

Cancelling appointments

Is a similar method, call our customer service team and they will guide you through the process of cancellation. A refund will be in your account within 7-10 working days. Please be aware of our cancellation policy before you move forward with your request.

CANCELLATION POLICY. Our cancellation policy is agreed upon when you make an appointment with us. The cancellation policy is as followed:

  • Cancelling a PCR / Antigen test appointment 48 hours before entitles you to a full refund with a £20 administration fee deduction for PCR tests and £10 for the Antigen test administration fee. 
  • Cancelling PCR appointment 24 hours before is a 50% refund with a £20 administration fee deduction and £10 for the Antigen test administration fee.
  • Cancelling an appointment on the same day regardless of the test would result in no refund at all being offered.

Alternatively appointments can be placed on hold for up to 12 months to be used at any time within that year. An appointment that is on hold cannot be refunded at a later date.

Emergency same day appointments cannot be cancelled but placed on hold. However, if you place the appointment on hold if you call to reinstate the appointment you must be tested the same day you call a member of our customer service team. 

How long does it take to get my refund?

Once you have requested your refund through a phone call or email with a member of our customer service team it will take up to 7-10 WORKING days for a refund to be processed and back into your account. Please be aware of our cancellation policy. 

How do I view my results?

You can view your results using our certificate portal which you will find on our website, you can access this by using the same email you used to create the booking you will then receive a one time password (OTP) to access and download your results and also request any changes should there be an issue with any information. This only applies to PCR tests e.g. FIT2FLY, Day 5 Test to Release. 

For antigen results they will be uploaded onto your profile that located on your mandatory Health Passport Worldwide, which you will be asked to download prior to your arrival at one of our clinics. Please ensure your app is scanned by one our clinicians to ensure your results are uploaded there. 

Alternatively, results can be emailed to you but this is only in the result of issues with either the certificate portal or with the HPW app. If you wish to have the results emailed to you in this circumstance please contact a member of our customer service team. 

Book a test

To book a test you will be able to do this online through our website, all you need to do is select the test you require, the clinic you wish to visit and the date and time you would be attending. You will then receive email confirmation as well as text reminder of your appointment. You will be asked to input personal information such as passport number that will be necessary for your certificate. 

We cannot take bookings over the phone. 

How long does it take to get my results?

This varies depending on the service you have purchased from us. 

  • If you have purchased one of our PCR Tests ( FIT2FLY, Emergency Same Day, Day 5 Test to Release) you will receive results within 24 hours. 
  • If you have purchased a Day 2 / Day 2 + 8 PCR test you will receive these results within 24 hours. 
  • If you have purchased the Express PCR Test ( this is NOT an emergency same day test ) you will receive your results within three hours after testing. 
  • If you have purchased the Lateral Flow Antigen Test you will receive your results within two hours after testing. 
  • If you have purchased a Day 2 fully vaccinated antigen test you will receive your results within two hours after testing.
  • If you have purchased the Travel and Home Use Test with Chronomics you will receive your results within a few minutes after testing. 
Information featured on test certificate

The personal information that is featured on your results will be name, address, date of birth and passport that will all be entered by you when you book the appointment. 

The test information that features on your results will the test time / test date and type of test you have taken along with the results of your swab. 

Information for the healthcare facility will also be included on your test as well as clinic information approved and signed by our medical director. 

For an antigen test, the information above will feature as well as additional information such as test serial number and the sensitivity specificity and accuracy of the test. 

My results are late, what should I do?

If you are unable to access the results on either the portal or they have not been uploaded to your HPW app. Please get in touch with a our customer service team and one of our call agents can assist you in getting those results sent to you as soon as possible.