Japan
Travel Restrictions

Most travelers require a COVID-19 test or vaccination.

Most travelers require a COVID-19 test or vaccination.

Passengers must complete a “Quarantine Questionnaire” through the MySOS app

Some travelers will need to go under a quarantine.

Border Restrictions

Some travelers are not allowed to enter.

  1. Passengers with a passport or any other travel document issued by Korea (Dem. People’s Rep.) are not allowed to enter and transit.

  2. Passengers arriving from Afghanistan, Algeria, Angola, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cambodia, Central African Rep., Comoros, Congo, Congo (Dem. Rep.), Cote d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Iraq, Jamaica, Kenya, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mauritania, Moldova (Rep.), Namibia, Nigeria, Palestinian Territory, Russian Fed., Sao Tome and Principe, Senegal, Sierra Leone, Slovakia, Somalia, South Africa, South Sudan, St. Lucia, St. Vincent and the Grenadines, Sudan, Ukraine, Zambia or Zimbabwe are not allowed to enter.
Read more

Covid-19 Test/Vaccination Requirements

Most travelers require a COVID-19 test or vaccination.

  • Passengers must have a negative COVID-19 test result. Tests accepted are: LAMP, NEAR, Next Generation Sequence, quantitative antigen (CLEIA/ECLEIA), PCR, RT-PCR, Smart Amp, TMA or TRC. The test must be taken at most 72 hours before departure from the first embarkation point, and the test certificate must be in English.

    The test must also specify that it is based on:

    – a nasopharyngeal swab, saliva, or nasopharyngeal and oropharyngeal swab; or

    – a nasal swab if it is LAMP, NEAR, PCR, RT-PCR, Smart Amp, TMA or TRC.

    Details can be found at https://www.mhlw.go.jp/stf/covid-19/bordercontrol.html#2_1and https://www.mofa.go.jp/ca/fna/page25e_000334.html .

  • This does not apply to passengers younger than 6 years.

  • This does not apply to US military personnel, civilian personnel, and their dependents. They must have SOFA status and have the required documents stipulated in Article IX of the US-Japan Status of Forces Agreement.

  • This does not apply to passengers with a consular letter specifying why the test could not be taken.

Health Form/App Requirements

Please check the below requirements as they may apply.

  • Passengers must complete a “Quarantine Questionnaire” through the MySOS app or at https://arqs-qa.followup.mhlw.go.jp/. This will generate a QR code which must be presented upon arrival.

Quarantine Requirements

Some travelers will need to go under a quarantine.

Arrival Procedures Requirements

Some travelers will be subject to strict arrival procedures.

  • Passengers could be subject to a COVID-19 test upon arrival.

Other

Please check further requirements as they may apply.

  1. Passengers must install the “MySOS” mobile app before departure or upon arrival. More details can be found at https://hco.mhlw.go.jp/en/

    • This does not apply to US military personnel, civilian personnel, and their dependents. They must have SOFA status and have the required documents stipulated in Article IX of the US-Japan Status of Forces Agreement.

  2. Visas issued on or before 8 March 2020 by a diplomatic representation of Japan in China (People’s Rep.), Hong Kong (SAR China), Korea (Rep.) or Macao (SAR China) are invalidated.

  3. Visas issued on or before 20 March 2020 by a diplomatic representation of Japan in Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom or Vatican City (Holy See) are invalidated.
Read more

Our Products

FAQ

How to amend booking?

If you wish you to amend the date or time of your appointment, you may do so through the Patient Portal. If you wish to amend the type of test, you will need to get in touch with the (0330 174 2200) customer service team and one of our operators will assist you in changing your appointment type.

Can i amend my booking more than once?

You can amend your booking up to three times maximum. 

Cancelling appointments

Is a similar method, call our customer service team and they will guide you through the process of cancellation. A refund will be in your account within 7-10 working days. Please be aware of our cancellation policy before you move forward with your request.

CANCELLATION POLICY. Our cancellation policy is agreed upon when you make an appointment with us. The cancellation policy is as followed:

  • Cancelling a PCR / Antigen test appointment 48 hours before entitles you to a full refund with a £20 administration fee deduction for PCR tests and £10 for the Antigen test administration fee. 
  • Cancelling PCR appointment 24 hours before is a 50% refund with a £20 administration fee deduction and £10 for the Antigen test administration fee.
  • Cancelling an appointment on the same day regardless of the test would result in no refund at all being offered.

Alternatively appointments can be placed on hold for up to 12 months to be used at any time within that year. An appointment that is on hold cannot be refunded at a later date.

Emergency same day appointments cannot be cancelled but placed on hold. However, if you place the appointment on hold if you call to reinstate the appointment you must be tested the same day you call a member of our customer service team. 

How long does it take to get my refund?

Once you have requested your refund through a phone call or email with a member of our customer service team it will take up to 7-10 WORKING days for a refund to be processed and back into your account. Please be aware of our cancellation policy. 

How do I view my results?

You can view your results using our certificate portal which you will find on our website, you can access this by using the same email you used to create the booking you will then receive a one time password (OTP) to access and download your results and also request any changes should there be an issue with any information. This only applies to PCR tests e.g. FIT2FLY, Day 5 Test to Release. 

For antigen results they will be uploaded onto your profile that located on your mandatory Health Passport Worldwide, which you will be asked to download prior to your arrival at one of our clinics. Please ensure your app is scanned by one our clinicians to ensure your results are uploaded there. 

Alternatively, results can be emailed to you but this is only in the result of issues with either the certificate portal or with the HPW app. If you wish to have the results emailed to you in this circumstance please contact a member of our customer service team. 

Book a test

To book a test you will be able to do this online through our website, all you need to do is select the test you require, the clinic you wish to visit and the date and time you would be attending. You will then receive email confirmation as well as text reminder of your appointment. You will be asked to input personal information such as passport number that will be necessary for your certificate. 

We cannot take bookings over the phone. 

How long does it take to get my results?

This varies depending on the service you have purchased from us. 

  • If you have purchased one of our PCR Tests ( FIT2FLY, Emergency Same Day, Day 5 Test to Release) you will receive results within 24 hours. 
  • If you have purchased a Day 2 / Day 2 + 8 PCR test you will receive these results within 24 hours. 
  • If you have purchased the Express PCR Test ( this is NOT an emergency same day test ) you will receive your results within three hours after testing. 
  • If you have purchased the Lateral Flow Antigen Test you will receive your results within two hours after testing. 
  • If you have purchased a Day 2 fully vaccinated antigen test you will receive your results within two hours after testing.
  • If you have purchased the Travel and Home Use Test with Chronomics you will receive your results within a few minutes after testing. 
Information featured on test certificate

The personal information that is featured on your results will be name, address, date of birth and passport that will all be entered by you when you book the appointment. 

The test information that features on your results will the test time / test date and type of test you have taken along with the results of your swab. 

Information for the healthcare facility will also be included on your test as well as clinic information approved and signed by our medical director. 

For an antigen test, the information above will feature as well as additional information such as test serial number and the sensitivity specificity and accuracy of the test. 

My results are late, what should I do?

If you are unable to access the results on either the portal or they have not been uploaded to your HPW app. Please get in touch with a our customer service team and one of our call agents can assist you in getting those results sent to you as soon as possible.