Hong Kong (SAR China)
Travel Restrictions

Some travelers are not allowed to enter.

Most travelers require a COVID-19 test or vaccination.

Passengers and airline crew must complete a Health Declaration Form

There are no quarantine requirements for most travelers.

Border Restrictions

Some travelers are not allowed to enter.

  1. Passengers are not allowed to enter.

    • This does not apply to passengers with a Hong Kong (SAR China) passport.

    • This does not apply to residents of Hong Kong (SAR China) with a Permanent Identity Card.

    • This does not apply to residents of Hong Kong (SAR China) with an Identity card with the asterisk, the code “A” or the code “R”.

    • This does not apply to residents of Hong Kong (SAR China) with an Identity card with the code “C”, accompanied by a visa.

    • This does not apply to residents of Hong Kong (SAR China) with an Identity card with the code “U”. They must have a prior approval from Hong Kong Immigration.

    • This does not apply to residents of Hong Kong (SAR China) with an Identity card accompanied by a visa with “Permission to remain extended until”. They must enter within the validity of the permitted stay.

    • This does not apply to passengers with a residence or study visa issued by Hong Kong (SAR China).

    • This does not apply to passengers who in the past 14 days have only been in China (People’s Rep.), Chinese Taipei, or Macao (SAR China).

    • This does not apply to deadheading crew.

    • This does not apply to spouses and minor children younger than 18 years of Hong Kong (SAR China) residents. They must present proof of their relationship.

  2. Passengers with a passport issued by Kosovo (Rep.) are not allowed to enter and transit.

Covid-19 Test/Vaccination Requirements

Most travelers require a COVID-19 test or vaccination.

  1. Passengers entering or transiting through Hong Kong (SAR China) must have:

    – a negative COVID-19 PCR or RT-PCR test taken at most 48 hours before departure of the last direct flight to Hong Kong (SAR China). More information can be found at https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQB5
    The name in the test result must match the name on the travel document, or a written confirmation issued by the laboratory with the name of the passenger must be presented; and

    – a document proving that the laboratory is:

    – ISO 15189 accredited; or

    – approved by the local government.

    All documents must be in Chinese or English.

    • This does not apply to passengers arriving from China (People’s Rep.) or Macao (SAR China).

  2. Passengers arriving from the Mainland of China or Macao SAR, China must have a negative COVID-19 PCR or RT-PCR test taken at most 3 days before arrival. More information can be found at https://www.coronavirus.gov.hk/eng/inbound-travel-faq.html#FAQB5

  3. Passengers must have a COVID-19 vaccination certificate showing that they were fully vaccinated at least 14 days before arrival. The certificate must be in Chinese or English or accompanied by a written confirmation in Chinese or English issued by the health authority of the country of vaccination. Vaccines accepted are: Anhui Zhifei Longcom, AstraZeneca (SK Bioscience), AstraZeneca (Vaxzevria), CanSinoBIO (Convidecia), Covaxin, Covishield, Covovax, IMBCAMS, Janssen, Moderna (Spikevax), Nuvaxovid (Novavax), Pfizer-BioNTech (Comirnaty), BioKangtai, Sinopharm, Sinovac and Sputnik V. More details can be found at https://www.coronavirus.gov.hk/pdf/list_of_recognised_covid19_vaccines.pdf.

    • This does not apply to passengers who in the past 14 days have only been in China (People’s Rep.), Chinese Taipei or Macao (SAR China).

    • This does not apply to passengers younger than 12 years accompanied by a fully vaccinated parent/guardian.

    • This does not apply to passengers between 12 and 17 years old with a COVID-19 vaccination certificate showing that they received one dose of Pfizer-BioNTech (Comirnaty) at least 14 days before arrival.
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Health Form/App Requirements

Please check the below requirements as they may apply.

  • Passengers and airline crew must complete a Health Declaration Form at https://www.chp.gov.hk/hdf/. This will generate a QR code which must be presented upon arrival.

Quarantine Requirements

  • There are no quarantine requirements for most travelers.

Arrival Procedures Requirements

Most travelers will be subject to strict arrival procedures.

  1. Passengers and airline crew are subject to a COVID-19 test upon arrival. Details can be found at https://www.coronavirus.gov.hk/eng/inbound-travel.html.

  2. Passengers are subject to medical screening upon arrival and quarantine for up to 14 days. More details can be found at https://www.coronavirus.gov.hk/eng/inbound-travel.html.

Hotel Booking Requirements

Most travelers will have to be in possession of a hotel booking.

  • Passengers must have a hotel reservation confirmation in Chinese or English for a minimum of 7 nights. The hotel must be listed on https://www.coronavirus.gov.hk/eng/designated-hotel-list.html.

  • This does not apply to passengers who in the past 14 days have only been in China (People’s Rep.) or Macao (SAR China).

Other

Please check further requirements as they may apply.

  1. Passengers who in the past 14 days have only been in China (People’s Rep.) or Macao (SAR China) are subject to home quarantine for 14 nights.

    • This does not apply to passengers with a COVID-19 vaccination certificate showing that they were fully vaccinated at least 14 days before arrival. They are subject to home quarantine for 7 nights. The certificate must be in Chinese or English or accompanied by a written confirmation in Chinese or English issued by the health authority of the country of vaccination.

  2. The official three letter country code in passports issued by Zimbabwe is ZWE. However, for a limited period, passports were issued with the three letter code of ZIM. These passports are still in circulation and will remain valid until their expiry date.

Our Products

FAQ

How to amend booking?

If you wish you to amend the date or time of your appointment, you may do so through the Patient Portal. If you wish to amend the type of test, you will need to get in touch with the (0330 174 2200) customer service team and one of our operators will assist you in changing your appointment type.

Can i amend my booking more than once?

You can amend your booking up to three times maximum. 

Cancelling appointments

Is a similar method, call our customer service team and they will guide you through the process of cancellation. A refund will be in your account within 7-10 working days. Please be aware of our cancellation policy before you move forward with your request.

CANCELLATION POLICY. Our cancellation policy is agreed upon when you make an appointment with us. The cancellation policy is as followed:

  • Cancelling a PCR / Antigen test appointment 48 hours before entitles you to a full refund with a £20 administration fee deduction for PCR tests and £10 for the Antigen test administration fee. 
  • Cancelling PCR appointment 24 hours before is a 50% refund with a £20 administration fee deduction and £10 for the Antigen test administration fee.
  • Cancelling an appointment on the same day regardless of the test would result in no refund at all being offered.

Alternatively appointments can be placed on hold for up to 12 months to be used at any time within that year. An appointment that is on hold cannot be refunded at a later date.

Emergency same day appointments cannot be cancelled but placed on hold. However, if you place the appointment on hold if you call to reinstate the appointment you must be tested the same day you call a member of our customer service team. 

How long does it take to get my refund?

Once you have requested your refund through a phone call or email with a member of our customer service team it will take up to 7-10 WORKING days for a refund to be processed and back into your account. Please be aware of our cancellation policy. 

How do I view my results?

You can view your results using our certificate portal which you will find on our website, you can access this by using the same email you used to create the booking you will then receive a one time password (OTP) to access and download your results and also request any changes should there be an issue with any information. This only applies to PCR tests e.g. FIT2FLY, Day 5 Test to Release. 

For antigen results they will be uploaded onto your profile that located on your mandatory Health Passport Worldwide, which you will be asked to download prior to your arrival at one of our clinics. Please ensure your app is scanned by one our clinicians to ensure your results are uploaded there. 

Alternatively, results can be emailed to you but this is only in the result of issues with either the certificate portal or with the HPW app. If you wish to have the results emailed to you in this circumstance please contact a member of our customer service team. 

Book a test

To book a test you will be able to do this online through our website, all you need to do is select the test you require, the clinic you wish to visit and the date and time you would be attending. You will then receive email confirmation as well as text reminder of your appointment. You will be asked to input personal information such as passport number that will be necessary for your certificate. 

We cannot take bookings over the phone. 

How long does it take to get my results?

This varies depending on the service you have purchased from us. 

  • If you have purchased one of our PCR Tests ( FIT2FLY, Emergency Same Day, Day 5 Test to Release) you will receive results within 24 hours. 
  • If you have purchased a Day 2 / Day 2 + 8 PCR test you will receive these results within 24 hours. 
  • If you have purchased the Express PCR Test ( this is NOT an emergency same day test ) you will receive your results within three hours after testing. 
  • If you have purchased the Lateral Flow Antigen Test you will receive your results within two hours after testing. 
  • If you have purchased a Day 2 fully vaccinated antigen test you will receive your results within two hours after testing.
  • If you have purchased the Travel and Home Use Test with Chronomics you will receive your results within a few minutes after testing. 
Information featured on test certificate

The personal information that is featured on your results will be name, address, date of birth and passport that will all be entered by you when you book the appointment. 

The test information that features on your results will the test time / test date and type of test you have taken along with the results of your swab. 

Information for the healthcare facility will also be included on your test as well as clinic information approved and signed by our medical director. 

For an antigen test, the information above will feature as well as additional information such as test serial number and the sensitivity specificity and accuracy of the test. 

My results are late, what should I do?

If you are unable to access the results on either the portal or they have not been uploaded to your HPW app. Please get in touch with a our customer service team and one of our call agents can assist you in getting those results sent to you as soon as possible.