Cancellation Policy

Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding a space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours notice in order to allow another customer access to that appointment time.

The “ON HOLD” option for appointments allows customers to place their appointments on hold up to 12 month free of charge. However the original appointment date is still subject to the cancellation policy if then requested to be cancelled.

If customers wish to downgrade their appointment/test type, there will be an £20 admin fee. 

Política de cancelación Pruebas covid-19

Estimado Cliente, nuestros horarios de citas son limitados. 

Si debe cancelar su cita, solicitamos respetuosamente un aviso de al menos 48 horas para permitir que otro cliente pueda acceder a esa horario.